Your crisis management playbook: What to do when the worst happens

Every CIO deals with systems outages, and more and more have endured with cyber attacks. But geopolitical threats, disasters and loss of life are inconceivable to many.

Dana Deasy, who in September

will retire as CIO of the storied $99 billion financial services company JPMorgan Chase, has experienced all of those, and more.

But there’s a kicker: Most of those crises had little or nothing to do with technology itself. “If I go over my 30-year career, the vast majority of things I’ve been involved with and have had issues behind them have not been cyber-related,” Deasy said in a recent interview. “They’ve been a whole bunch of other interesting things—many of which you could have never predicted.”

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